Refund policy

RETURN & REFUND POLICY

We want you to love your purchase, but if you need to make a return, we're here to help. Our return policy gives you 30 days from the date you receive your item to request a return.

ORDER CANCELLATIONS

Orders may be cancelled before they have been fulfilled by our team. If your order has not yet been processed, you can request a cancellation directly from the Orders section of your customer account. Alternatively, you can email us at info@hairbyreema.com to initiate the process.

Once an order has been fulfilled, it can no longer be cancelled. If you're no longer interested in the item after it has shipped, you may request a return in accordance with our return policy below. Please note that Hair by Reema does not cover return shipping costs.

HOW TO RETURN AN ITEM

  • Items must be unopened and in their original condition.

  • Please have your receipt or proof of purchase handy.

  • Let us know the reason for your return when you reach out.

You can start your return request directly from the Orders section of your customer account. Alternatively, you can email us at info@hairbyreema.com to initiate the process.

Once your return is approved, we'll provide instructions, including where to send your item. Please note that Hair by Reema does not cover return shipping costs.

If you have any questions about your order, cancellation, or return, feel free to contact us at info@hairbyreema.com.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away at info@hairbyreema.com so we can resolve the issue promptly.

NON-RETURNABLE ITEMS

Certain items are not eligible for return:

  • Sale items
  • Gift cards

If you have questions about your specific item, don’t hesitate to reach out.

REFUNDS

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, we’ll process the refund to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@hairbyreema.com, and we’ll be happy to assist.